Privacy Policy – Luxe Creative Media
Effective Date: 19 October 2025
At Luxe Creative Media (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or contact us.
By using our website or services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following personal information when you interact with us:
- Identity Information: Name, job title, company name
- Contact Information: Email address, phone number, postal address
- Financial Information: Payment details (processed securely via third-party providers)
- Website Usage Information: IP address, browser type, pages visited, and interactions with our website
- Marketing Preferences: Your preferences for receiving newsletters, promotions, or updates
We only collect information that is necessary to provide our services and improve your experience.
2. How We Use Your Information
We use personal data for the following purposes:
- To provide and manage our services, including training, marketing packages, and competition entries
- To process payments and deliver purchased products or services
- To communicate with you regarding your enquiries, orders, or requests
- To improve our website, services, and customer experience
- To send marketing communications, where you have given consent
- To comply with legal obligations and protect our legal rights
3. Legal Basis for Processing
We process your personal data in accordance with the UK GDPR and Data Protection Act 2018. Our legal basis includes:
- Consent: You have given consent to receive marketing communications
- Contract: Processing is necessary to fulfil a contract or service you requested
- Legal Obligation: Compliance with legal obligations
- Legitimate Interests: For business administration, fraud prevention, and improving services
4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
- Service Providers: Companies that help us provide services, such as payment processors, email marketing platforms, and website hosting
- Legal Authorities: When required by law or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
All third parties we share data with are required to protect your information in line with data protection laws.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your website experience. Please see our Cookies Policy for details.
6. Data Retention
We only retain personal data for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Retention periods may vary depending on the type of data and purpose of processing.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, where applicable
- Object to the processing of your data for marketing purposes
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@luxecreativemedia.co.uk.
8. Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.
9. Children’s Privacy
Our website and services are not intended for children under 16 years old. We do not knowingly collect personal data from children.
10. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to comply with UK GDPR.
11. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The “Effective Date” at the top indicates when the latest version was published.
12. Contact Us
For questions or concerns about this Privacy Policy or how we handle personal data, please contact us:
Email: info@luxecreativemedia.co.uk
Website: www.luxecreativemedia.co.uk